Shipping policy

Kazab Heritage Limited (USERS’GUIDE)

Comprehensive E-commerce Policy Guide (Refund, Return, Shipping & Website Use)

1. Introduction

This document outlines the policies governing all online transactions and interactions with Kazab Heritage Limited. It applies to customers purchasing cement, steel, and iron rods through our digital platforms across Nigeria and West Africa. By using our website or placing an order, you agree to these terms.

2. Shipping & Delivery Policy

·       Delivery is available across Nigeria and selected West African regions.

·       Orders are processed within 24–72 hours after payment confirmation.

·       Delivery timelines vary based on location, order size, and logistics availability.

·       Customers must ensure accurate delivery details and site accessibility.

·       Offloading at the delivery point is strictly the responsibility of the customer.

·       Failed deliveries due to customer unavailability or site issues may incur additional charges.

·       Risk transfers to the customer once goods are delivered to the agreed location.

3. Return Policy

·       All complaints/claims must be reported within the 24hours of delivery with verifiable evidence and proper sign off on the waybill on delivery

·       Products/consignment must remain unused and in original condition.

·       Inspection of returned items/consignment is required for validation before approval.

·       Unauthorized returns without documented evidence signed off by the parties, the Company’s Representative and Driver will not be accepted.

·       Return logistics may be charged unless due to company error.

4. Refund Policy

·       Refunds apply only to approved returns or undelivered orders.

·       No refunds for accepted delivered goods.

·       Requests must be made within 24 hours of issue reporting.

·       Processing time is 7–14 business working days.

·       Refunds are issued via original payment method.

·       Deductions may apply for logistics or administrative costs.

5. Payment Policy

·       Full payment is required before order processing.

·       Accepted payment methods include bank transfer and approved online gateways.

·       Orders are not confirmed until payment is verified.

·       Pricing may change due to market conditions without prior notice.

·       The company retains the right to adjust pricing to the prevailing rate if any changes occur before delivery

·       The company will never request payment via personal bank accounts, WhatsApp, or social media DMs. All suspicious transactions to pay to different account must be reported through our whistleblowing channel

·       Any request to “pay a different account” is fraudulent.

·       Customer should exercise due diligence and follow the company’s user guide before making payment

6. Website Usage Policy

·       Users must provide accurate and truthful information.

·       Unauthorized use of the website may result in account restriction.

·       All content on the website is the property of Kazab Heritage Limited, a subsidiary of Repton Group.

·       Users must not attempt to disrupt or compromise website security.

·       The company is not liable for temporary downtime or technical issues.

7. Order Management Policy

·       Orders can only be modified or canceled before dispatch.

·       Bulk orders are subject to availability and confirmation.

·       Kazab Heritage reserves the right to reject any order.

·       Customers will receive order confirmation and updates.

8. Limitation of Liability

·       Kazab Heritage is not liable for indirect or consequential damages.

·       Delays caused by force majeure events are not the responsibility of the company.

·       Customers are responsible for ensuring proper handling after delivery.

9. Privacy Policy

·       Customer data is collected solely for order processing and service improvement.

·       We do not sell or share personal data with unauthorized third parties.

·       Users agree to data usage upon interacting with our platform.

10. Acceptance of Terms

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these policies.

For all your feedback, you can contact us at info@reptongroup.ng.